TGC reimagined the ACT fixed route system, using technical tools and community outreach to create the ACT plan. The team studied the past performance of ACT and compared it to a peer group. Maps were created to identify areas of high transit need based demography and low-wage employment. TGC analyzed prior year budgets and used this information to draft a 5-year operating and capital program. TGC used GIS to map identify the location of existing bus stops and recommend new ones. TGC evaluated the facility needs to accommodate a more vehicles in revenue service and drafted a preliminary site plan using an existing facility and on-street vehicle staging.
Intensive site work was critical to identifying technical issues with route re-design. Routes were field tested for accurate mileage, reasonable running times, appropriate vehicle clearances, traffic signalization, intersections, and one-way streets. Alternate alignments have been considered where they would improve service or enhance safety. Public outreach included community meetings out in Amarillo’s high transit need neighborhoods, stakeholder focus groups, rider interviews and surveys, and outreach to ACT and City staff, as well as the general public. The result was a service that maintained coverage but provided more direct service and a modified schedule to better serve workers. The re-designed service will increase ridership and rider satisfaction.